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Rural Carrier Benefit Plan
Providing superior service to rural letter carriers nationwide
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Aetna In Touch CareSM

Aetna In Touch CareSM (ITC) program offers you:

  • Ongoing, one-on-one phone calls with a nurse who serves as a trusted resource for you and your family
  • Digital support that provides a variety of resources to help you better manage your health
  • Customized health action plans based on your needs and preferences

To start using the digital support of Aetna ITC, log in to your secure member website, Aetna Navigator®. First-time users will need to register, and then go to your health dashboard.

We’re committed to giving you all the support you deserve. That’s why we offer both digital and nurse support, and you can move easily between the two.

You’ll benefit from many digital health and wellness related programs and resources:

  • Personal health record – organize and store your health history and information, plus get health alerts and notifications.
  • Health assessment – get a custom, step-by-step plan based on questions about your health and habits.
  • Health Decision Support – learn about your health care and treatment options.
  • Online coaching programs – find dynamic health coaching programs that give you personalized support.
  • Aetna Health Dashboard – view your health information, and find entry points to health and wellness programs and resources.

Aetna ITC Program also includes a Social Work Program designed to improve the quality of life by taking steps to help members locate the right resources.

Social workers can help connect plan members with community resources that can provide services to them in times of need. Some examples include:

  • Local food pantries
  • Utility or rental assistance programs
  • Home-delivered meal services
  • Support groups
  • Counseling services

Social workers can refer our members to Federal and state programs, such as:

  • Social Security
  • Medicare
  • Medicaid

Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics. Social workers also help treat mental, emotional, and behavioral issues in clinical settings.

Compassionate Care Program:
The Compassionate Care Program is designed to improve the quality of life through health condition management and to reduce costs for members with advanced illness, including those facing imminent end-of-life decisions. It provides tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives, and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through health condition management and to reduce costs for members at the end of life through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is a voluntary program provided to you and your dependents at no additional cost.

If you would like to contact the Plan for more information about the ITC Program, please call 800-638-8432. We are available to assist you Monday-Friday from 6:00 a.m. to 5:00 p.m. Eastern Time (MST).