Telehealth through American Well – A Faster, Easier Way to See a Doctor.
Telehealth consultations are available to for the following specialties through our telehealth vendor, American Well (Amwell®):
Benefits of using Amwell:
Amwell can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.
You can address most common issues such as: colds, fever, rash, ear infections, and migraines. You can also see a therapist for ongoing counseling for concerns such as: depression, anxiety, and stress, as well as a dietician for diet and nutrition help. This service is available 24/7.
When Would You Use Amwell?
There are 3 easy ways to sign up:
See www.Amwell.com for information regarding telehealth consults .
Informed Health Line
With the Informed Health Line, you can speak to a registered nurse about health issues that are on your mind — whenever you need to.* Plus —
You can turn to the Informed Health Line for helpful information — instead of an unneeded trip to the emergency room (ER). That can be a money-saver. Plus, you’ll be able to make smarter health decisions. You’ll have reliable information you can trust — and it’s only a phone call or click away.
*While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.
Prefer to go online for health information? Check out the Informed Health Line page on your secure member website, Aetna Navigator.
Here’s what you can do:
It explains things in terms that are easy to understand. And it’s easy to get to — once you’re a member, just go to mhbp.com and select Aetna Navigator and log in.
Get health information — when and where you need it. Put the Informed Health Line to work for you.
Aetna In Touch Care (ITC) program
To start using the digital support of Aetna ITC, log in to your secure member website, Aetna Navigator®. First-time users will need to register, and then go to your health dashboard.
We’re committed to giving you all the support you deserve. That’s why we offer both digital and nurse support, and you can move easily between the two.
Aetna Health Dashboard – view your health information, and find entry points tot health and wellness programs and resources.
Aetna ITC Program also includes a Social Work Program designed to improve the quality of life by taking steps to help members locate the right resources.
Social workers can help connect plan members with community resources that can provide services to them in times of need. Some examples include:
Social workers can refer our members to Federal and state programs, such as:
Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics. Social workers also help treat mental, emotional, and behavioral issues in clinical settings.
The Compassionate Care Program is designed to improve the quality of life through health condition management and to reduce costs for members with advanced illness, including those facing imminent end-of-life decisions. It provides tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives, and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through health condition management and to reduce costs for members at the end of life through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is a voluntary program provided to you and your dependents at no additional cost.
If you would like to contact the Plan for more information about the ITC Program, please call 800-638-8432. We are available to assist you Monday-Friday from 6:00 a.m. to 5:00 p.m Eastern Time (MST).
View the Official Plan Brochure for details about RCBP health benefits plans