You may hear from Aetna or other vendors for the Rural Carrier Benefit Plan (RCBP) such as TrestleTree. We want to connect with you to see how you are doing during these challenging times.
If you receive a call from the RCBP, please take a moment to answer the phone and let us know how you are doing. If you need assistance, we can connect you to the care and resources you need during this COVID-19 pandemic.
We are just a phone call away and ready to help! Call 800-638-8432 to speak to a dedicated RCBP customer service representative.
Coronaviruses are spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact, such as touching or shaking hands. When possible, Rural Carrier Benefit Plan (RCBP) members may want to use telemedicine as their first line of defense in order to limit potential exposure in physician offices.
|CDC approved labs & diagnostic testing for COVID-19||Pay 100% for all Centers for Disease Control and Prevention (CDC) approved diagnostic testing performed by in-network (INN) and out-of-network (OON) providers. This includes visits to providers to diagnosis COVID-19 (such as provider office visits, and urgent care centers and emergency room visits) through the end of 2020.|
|Treatment for COVID-19||Pay OON providers at the INN level of benefits.
|Telehealth||Continue telehealth consultations through Amwell® at no cost share.|
|Telemedicine||For COVID-19: From March 6, 2020 to December 31, 2020, cost sharing will be waived for real-time virtual visits offered by INN and OON providers (live video-conferencing and telephone-only telemedicine services).
For non COVID-19: From March 6, 2020 to June 04, 2020, cost sharing will be waived for real-time virtual visits offered by INN providers (live video-conferencing and telephone-only telemedicine services).
|Prescriptions||CVS is offering 90-day maintenance medication prescriptions.
CVS is also waiving early refill limits on 30-day prescription maintenance medications.
CVS is waiving charges for home delivery of prescription medications.
Beginning March 22, 2020, CVS Caremark is extending prior authorization set to expire between March 23, 2020 and June 30, 2020 for 90 days.