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Rural Carrier Benefit Plan
Providing superior service to rural letter carriers nationwide

Know where to go

Save time. Save money.

If you ever experience an emergency, dial 911 immediately. But if you need medical care and it’s not life-threatening, it pays to know your options. Choosing the right care setting can save you time and money.

Here’s where to go and what you’ll pay* if you are experiencing:

24/7 Nurse Line
Call 1-800-556-1555 (TTY: 711)

You pay:
$0 (nothing)

Telehealth through Teladoc Health
Visit Teladoc.com/Aetna
or call 1-855-Teladoc (1-855-835-2362)

You pay:
$0 (nothing)

MinuteClinic® visits

You pay:
$0 (nothing)

Convenient Care Clinics

You pay:
$10 copayment

Urgent Care Center

You pay:
$35 copay

Primary Care Provider Office (includes telephonic and video visits)

You pay: $20 copayment

Specialist

You pay: $35 copayment

Emergency Room**

You pay:
$200 copayment**
(No deductible for accidental injury. Copayment waived if admitted to hospital)

*Represents in-network benefits. For out-of-network benefits, see Official Plan Brochure.
**In an emergency, call 911 or go to the nearest emergency room.

Teladoc Health® is not available to all members. Teladoc Health and Teladoc Health physicians are independent contractors and are not agents of Aetna. Visit Teladoc.com/Aetna for a complete description of the limitations of Teladoc Health services. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks of Teladoc Health, Inc.

While only your doctor can diagnose, prescribe or give medical advice, the Nurse Line can provide information on a variety of health topics.

For your best health, we encourage you to have a relationship with a primary care physician or other doctor. Tell them about your visit to MinuteClinic, or MinuteClinic can send a summary of your visit directly to them.

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Have questions? We’re here.

Call 1-800-638-8432 (TTY: 711)

Monday–Thursday, 8 AM–5:30 PM ET and Friday, 8:30 AM–5:30 PM ET

*Represents in-network benefits. For out-of-network benefits, see Official Plan Brochure located on MHBP.com. **Services subject to calendar year deductible.
***In an emergency, call 911 or go to the nearest emergency room.
Teladoc® is not available to all members. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. Visit Teladoc.com/Aetna for a complete description of the limitations of Teladoc services. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks of Teladoc Health, Inc.
While only your doctor can diagnose, prescribe or give medical advice, the Nurse Line can provide information on a variety of health topics. For your best health, we encourage you to have a relationship with a primary care physician or other doctor. Tell them about your visit to MinuteClinic, or MinuteClinic can send a summary of your visit directly to them. This is a brief description of the MHBP. Before making a decision, please read the official Plan Brochure (RI 71-007). All benefits are subject to the definitions, limitations and exclusions set forth in the official Plan Brochure. MHBPKWTG 10.20

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). This is a brief description of the features of this RCBP plan. Before making a final decision, please read the Official Plan brochure. All benefits are subject to the definitions, limitations and exclusions set forth in the Official Plan brochure. 

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