Member service numbers
We’re here when you need us – day, night and weekends.
At your service
We’re committed to be there for you. You choose how you want to connect with us.
Our toll-free number is staffed with knowledgeable, dedicated RCBP customer service representatives who are ready, willing and able to assist you.
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Call us to:
- Ask benefit questions
- Check the status of a claim
- Learn about programs and resources available to you
- Learn how much of your deductible is met
- Order a replacement ID card
RCBP Customer Service
Call: 1-800-638-8432 (TTY: 711)
Monday–Friday, 8 AM to 5:30 PM ET
Overseas Enrollees/Members
Call: 1-480-445-5106 (TTY: 711) 24/7 except certain holidays
Dental and Vision plans
Call: 1-800-254-0227 (TTY: 711) Monday–Friday, 8 AM to 6 PM ET
Aetna Medicare Advantage for RCBP
Call: 1-866-241-0262 (TTY: 711) Monday-Friday, 8 AM–8PM ET
Aetna Member website support
Call: 1-800-225-3375 (TTY: 711) between 8 AM–9 PM ET
24-hour Nurse Line: Talk to a registered nurse day or night.
Call: 1-800-556-1555 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse call line cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.
AbleTo offers an eight-week personalized online video conferencing program tailored to support individuals coping with health conditions like heart disease, Type 2 diabetes, chronic pain, or major life events such as loss or becoming a parent.
Call: 1-866-287-1802 or visit AbleTo.com/Aetna
Access2Care provides Aetna Medicare Advantage for RCBP plan members with safe, comfortable nonemergency transportation to and from medical appointments.
Call: 1-855-814-1699 (TTY: 711) Monday–Friday, 7 AM–8 PM all time zones
Rides must be scheduled at least 48 hours in advance. Holidays may affect scheduling.
CVS Caremark® provides the pharmacy benefits for RCBP, including:
- Access to over 65,000 pharmacies nationwide
- Digital pharmacy tools and prescription coordination tools
- Retail and mail options for 90-day prescriptions
CVS Caremark® Customer Care
Call: 1-800-292-4182 (TTY: 711) or visit Caremark.com
EyeMed® is part of the RCBP Vision Discount Program. RCBP members can save on exams, glasses and contact lenses at over 58,000 providers nationwide including optical retailers (such as LensCrafters, some Pearle Vision, Target Optical and many independent providers).
Call: 1-866-939-3633 Monday to Saturday, 7:30 AM to 11:00 PM ET
Hello Heart is a digital therapeutic program focused exclusively on heart health. The Hello Heart app is an easy way to track, understand, and manage your blood pressure and cholesterol, and it comes with a free blood pressure monitor, shipped directly to your door.
Call: 1-833-330-0977
Hinge Health is a digital exercise therapy program for back, knee, hip, shoulder and neck pain. You get the tools you need to conquer back and joint pain, recover from injuries, prepare for surgery, and stay healthy and pain free. Plus, you can complete your customized care plan anywhere, any time.
Call: 1-855-902-2777 Register at: HingeHealth.com/rcbp
Eligibility: RCBP members and dependents 18+ enrolled in RCBP are eligible
LabCorp participates with the Lab Savings Program that pays 100% (you pay nothing*) for covered lab work when using a LabCorp facility.
Call: 1-888-522-2677
Maven is part of our Health Maternity Program. Maven is a digital health platform that provides no-cost, 24/7 access to specialized virtual care to members and their partners who are navigating fertility treatments, adoption, surrogacy, pregnancy, and postpartum.
Healthy Maternity Program
Call: 1-855-282-6344 between 8 AM–9 PM ET
Quest Diagnostics provides the Lab Savings Program that allows RCBP members to get a 100% benefit you pay nothing* for lab work when using a Quest facility.
SkinIO is a 10-minute skin cancer screening that you can do with your smartphone using the SkinIO app. Available to all RCBP High Option members.
Skin Health Navigator Team
Call or text: 1-855-754-6400
Teladoc Health provides telehealth consultations at no cost to members. You can contact Teladoc Health by phone, web or through the Aetna HealthSM mobile app and receive treatment within minutes for nonemergency medical needs.
Call: 1-855-Teladoc (1-855-835-2362) or visit Teladoc.com/Aetna
TrestleTree® provides telephonic health coaching including a Hypertension Management Program for RCBP members. Also, RCBP members can complete their Health Risk Assessment with a Health Coach over the phone.
Call: 1-855-553-5109 or visit Enroll.TrestleTree.com and use the password “RCBP”
VSP provides a vision plan for RCBP with access to more than 46,000 VSP Choice Network provider locations nationwide, laser vision correction discounts and more.
Call: 1-800-877-7195 or visit VSP.com
Have questions? We’re here.
Call 1-800-638-8432 (TTY: 711)
Monday–Thursday, 8 AM–5:30 PM ET and Friday, 8:30 AM–5:30 PM ET
Get Live Help
Have questions or need help selecting a plan? We offer multiple ways to get live help. Don’t wait, our friendly representatives are here for you.