The Rural Carrier Benefit Plan and Aetna are here to help you with your health care needs. If you have questions, suggestions, or even complaints, please contact us by phone or by mail:

Customer Service
1-800-638-8432 (TTY: 711)

Monday – Thursday
8am – 5:30pm EST
Friday
8:30am – 5:30pm EST

Claims & Correspondence
Rural Carrier Benefit Plan
P.O. Box 14079
Lexington, KY 40512-4079

Precertification
1-800-638-8432 (TTY: 711) Option 1

Suggestions or Complaints
1-800-638-8432 (TTY: 711)
Rural Carrier Benefit Plan
P.O. Box 14079
Lexington, KY 40512-4079

Address and/or Telephone Updates for Active Members
Call the “HR Shared Service Center” in Greensboro, NC 1-877-477-3273 and choose option 5 and request the address change.
Additionally, the address and or phone number change needs to be sent in writing to:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Address and/or Telephone Updates for Retired Members

Send the request in writing to the NRLCA:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Additionally, members should contact OPM by one of the following methods listed below:

• • By phone at 1-888-767-6738 or;
  • Mail a written request to:
    • US Office of Personal Management, Retirement Operations Center, P.O. Box 45, Boyers, PA 16017-0045, or;
  • Email retire@opm.gov

Address and/or Telephone Updates for Survivor Annuitants

Send the request in writing to the NRLCA:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Additionally, members should contact OPM by one of the following methods listed below:

• • By phone at 1-888-767-6738 or;
  • Mail a written request to:
    • US Office of Personal Management, Retirement Operations Center, P.O. Box 45, Boyers, PA 16017-0045, or;
  • Email retire@opm.gov