The Rural Carrier Benefit Plan and Aetna^® are here to help you with your health care needs. If you have questions, suggestions, or even complaints, please contact us by phone or by mail:

Customer Service
1-800-638-8432 (TTY: 711)

Monday – Thursday
8am – 5:30pm EST
Friday
8:30am – 5:30pm EST

Claims & Correspondence
Rural Carrier Benefit Plan
P.O. Box 14079
Lexington, KY 40512-4079

Precertification
1-800-638-8432 (TTY: 711) Option 1

Suggestions or Complaints
1-800-638-8432 (TTY: 711)
Rural Carrier Benefit Plan
P.O. Box 14079
Lexington, KY 40512-4079

Address and/or Telephone Updates for Active Members
Call the HR Shared Service Center in Greensboro, NC 1-877-477-3273 and choose option 5 and request the address change.
Additionally, the address and or phone number change needs to be sent in writing to:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Address and/or Telephone Updates for Retired Members

Send the request in writing to the NRLCA:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Additionally, members should contact OPM by one of the following methods listed below:

• • By phone at 1-888-767-6738 or;
  • Mail a written request to:
    • US Office of Personal Management, Retirement Operations Center, P.O. Box 45, Boyers, PA 16017-0045, or;
  • Email retire@opm.gov

Address and/or Telephone Updates for Survivor Annuitants

Send the request in writing to the NRLCA:

• • NRLCA 1630 Duke Street, 4th Floor (Membership) Alexandria, VA 22314-3466 or;
  • Fax: 1-703-518-0637

Additionally, members should contact OPM by one of the following methods listed below:

• • By phone at 1-888-767-6738 or;
  • Mail a written request to:
    • US Office of Personal Management, Retirement Operations Center, P.O. Box 45, Boyers, PA 16017-0045, or;
  • Email retire@opm.gov