RCBP offers you a CVS/caremark mail service benefit for covered prescription drugs that you take on an on-going basis, also called maintenance medications. You also have the option to order your prescriptions via mail, internet or phone.

Long-Term Maintenance Medications

You can get up to a 90-day refill at a CVS retail pharmacy for the same cost as using CVS/caremark mail order pharmacy for long-term medications used to treat certain conditions such as:

    • Asthma
    • Diabetes
    • High blood pressure
    • High cholesterol

Your’re limited to the initial prescription and two refills at a CVS/caremark pharmacy. You can’t get a 90-day refill at a network retail pharmacy other than a CVS/pharmacy. If a CVS/pharmacy is not available in your area, you’ll need to use CVS/Caremark mail-order pharmacy.

Submitting Your Prescriptions to CVS/caremark Mail Order Pharmacy

If you have a new prescription that you will be using on an ongoing basis, ask your doctor to write two prescriptions for you.

    • The first prescription should be for a 34-day supply that you can use immediately at any network retail pharmacy
    • The second prescription should be used for a three-month supply and should be sent to the CVS/caremark mail order pharmacy

Once you establish that you will be using this medication on an ongoing basis, send the second prescription to the mail-order pharmacy using the Mail Order Form.

Please follow the instructions on the form carefully to avoid any processing delays. Your order will be filled as indicated on your prescription, so just double check that it is correct. Finally, allow three weeks for processing and receiving your medication.

To Get Mail Order Started

Simply follow these instructions to get your mail order pharmacy started. The first time you visit the CVS/caremark website, you’ll need to register if you’re the enrollee, a covered spouse, or a covered dependent child over the age of 18.

    • Visit the CVS/caremark website.
    • Click on the “Not Registered yet? – Sign up now” link.
    • New users should complete the Online Pharmacy form, and use RCBP for the group code (registered users can enter their Login and Password at the top of the home page)

You can also use Caremark’s FastStart® program to enroll:

By Internet

    1. Visit the CVS/caremark website and sign in or register, if necessary
    2. Click on “Start a New Prescription” and then click on “FastStart”
    3. Fill in your information

By Phone

    1. Call FastStart® toll-free at 1-800-292-4182 Monday through Friday, 7 a.m. to 7 p.m. (CT). For TDD assistance, please dial toll-free 1-800-292-4182.
    2. Let the representative know you wish to fill your prescription through mail service.
    3. Provide the representative the information on your RCBP ID card; the names of your long-term medicines; your doctor’s name and phone number; and your payment information and mailing address.


You can order refills by phone, internet or mail. Order about three weeks before your current prescription runs out to allow for processing and delivery. Suggested refill dates are included on the prescription label you receive through mail order.

    • Call 1-800-292-4182 toll-free, 24-hours a day, 7 days a week for Caremark’s fully-automated refill service.
    • You can order refills 24 hours a day, 7 days a week through the CAREMARK website. When ordering, be ready to provide the enrollee ID number, enrollee date of birth and credit card information.
    • To order refills by mail, use the CVS/Caremark Mail Order form and enclose a check, credit card information or money order with the request.

Please note:

All drugs may not be available through the mail order program. For questions about the mail-order prescription drug program or to inquire about specific drugs or medications, please call 1-800-292-4182.