RCBP offers you a CVS Caremark®  Mail Service Pharmacy benefit for covered prescription drugs that you take on an on-going basis, also called maintenance medications. You also have the option to order your prescriptions via mail, internet or phone.

Long-Term Maintenance Medications

You can get up to a 90-day refill at a CVS Pharmacy® for the same cost as using CVS Caremark® Mail Service Pharmacy for long-term medications used to treat certain conditions such as:

    • Asthma
    • Diabetes
    • High blood pressure
    • High cholesterol

You’re limited to the initial prescription and two refills at a CVS Pharmacy. You can’t get a 90-day refill at a network retail pharmacy other than a CVS Pharmacy.. If a CVS Pharmacy is not available in your area, you’ll need to use CVS Caremark Mail Service Pharmacy.

Submitting Your Prescriptions to CVS Caremark Mail Service Pharmacy

If you have a new prescription that you will be using on an ongoing basis, ask your doctor to write two prescriptions for you.

    • The first prescription should be for a 34-day supply that you can use immediately at any network retail pharmacy
    • The second prescription should be used for a 90-day supply and should be sent to the CVS Caremark Mail Service Pharmacy using the Mail Order Form.

Please follow the instructions on the form carefully to avoid any processing delays. Your order will be filled as indicated on your prescription, so just double check that it is correct. Finally, allow three weeks for processing and receiving your medication.

To Get Mail Service Started

Simply follow these instructions to get your mail order pharmacy started. The first time you visit the CVS Caremark website, you’ll need to register if you’re the enrollee, a covered spouse, or a covered dependent child over the age of 18.

You can also use Caremark’s FastStart® program to enroll:

By Internet

    1. Visit the CVS Caremark website and select the “Sign In” link on the top right hand corner and enter your login and password credentials
      • The first time you use visit the website you will need to register if you are the enrollee, a covered spouse or a covered dependent over the age of 18
      • New users should complete the Online Pharmacy form, and use RCBP for the group code
    2. Click on “Start a New Prescription” and then click on “FastStart”
    3. Fill in your information

By Phone

    1. Call FastStart® toll-free at 1-800-292-4182 (TTY:711) Monday through Friday, 7 AM to 7 PM CT. For TDD assistance, please dial toll-free 1-800-292-4182.
    2. Let the representative know you wish to fill your prescription through mail service.
    3. Provide the representative the information on your RCBP ID card; the names of your long-term medicines; your doctor’s name and phone number; and your payment information and mailing address.

FastStart for Prescribers

• Ask your doctor to call FastStart toll-free at 1-800-378-5697 (TTY:711)


You can order refills by phone, internet or mail. Order about three weeks before your current prescription runs out to allow for processing and delivery. Suggested refill dates are included on the prescription label you receive through mail order.

    • Call 1-800-292-4182 (TTY:711) 24 hours a day, 7 days a week for the CVS Caremark Mail Service Pharmacy automated refill service.
    • You can order refills 24 hours a day, 7 days a week through the the CVS Caremark website
    • To order refills by mail, use the CVS Caremark Mail Order form and enclose a check, credit card information or money order with the request.

Please note:

All drugs may not be available through the mail order program. For questions about the mail-order prescription drug program or to inquire about specific drugs or medications, please call 1-800-292-4182 (TTY:711).

Pharmacy benefits are administered through Aetna’s affiliated pharmacy benefit manager, CVS Caremark.