You can get up to a 90-day refill at a CVS Pharmacy^® for the same cost as using CVS Caremark Mail Service Pharmacy for medications used to treat certain conditions such as:

• Asthma
• Diabetes
• High blood pressure
• High cholesterol

You’re limited to your initial prescription and two refills at a non-participating pharmacy. You can’t get a 90-day refill at a network retail pharmacy other than a CVS Pharmacy. If a CVS Pharmacy is not available in your area, you’ll need to use CVS Caremark Mail Service Pharmacy.

If you have a new mail order prescription that you will be using on an ongoing basis, ask your doctor to write two prescriptions for you.

• The first prescription should be for a 30-day supply that you can use right away at a retail pharmacy
• The second prescription should be used for a 90-day supply and should be sent to the CVS Caremark Mail Service Pharmacy using the Mail Order Form.

Once you know that you’ll be using this medication on an ongoing basis, send the second prescription to the mail-order pharmacy using the Mail Order Form.

Please note:

• Follow the instructions on the form carefully to avoid any processing delays
• Your order will be filled for the exact amount of medication prescribed by your doctor, so please check the quantity on your prescription slip to make sure it is correct
• Allow three weeks for delivery of your mail order prescriptions

Follow these instructions to get your mail order pharmacy started. The first time you visit the CVS Caremark website, you’ll need to register if you are the enrollee, a covered spouse, or a covered dependent child over the age of 18.

• Visit the Caremark website
• Select the “Sign In” link in top right hand corner and enter your login and password credentials
• New users should register, you can create an account using Member ID, personal information or prescription number (Mail Rx#) and follow instructions
• Select “Start a New Prescriptions” and then select “FastStart”
• Fill in your information

Enroll by phone

1. Call FastStart toll-free at 1-800-292-4182 (TTY:711) Monday through Friday, 7 AM to 7 PM CT.
2. Let the representative know you wish to fill your prescription through mail service.
3. Provide the representative the following:
   • the information on your RCBP ID card
   • the names of your long-term medicines
   • your doctor’s name and phone number
   • your payment information and mailing address.

Enroll online

1. Visit the CVS Caremark website and select the “Sign In” link on the top right hand corner and enter your login and password. The first time you visit the website you will need to register.
   • New users should complete the Online Pharmacy form, and use RCBP for the group code
2. Click on “Start a New Prescription” and then click on “FastStart”
3. Fill in your information

Aetna, CVS Pharmacy, CVS Caremark and CVS Specialty  are part of the CVS Health® family of companies.

Ask your doctor to call FastStart toll-free at 1-800-378-5697 (TTY:711)

You can order refills by phone, internet, mail, or the auto refill program. Order by the refill date on your prescription bottle to allow for processing and mailing time. Suggested refill dates will be included on the prescription you receive through mail order. This information will be on the prescription label.

• Call 1-800-292-4182 (TTY: 711) toll-free, 24 hours a day, 7 days a week for the CVS Caremark Mail Service Pharmacy automated refill service.
• You can order refills 24 hours a day, 7 days a week through the CVS Caremark Website.
• When ordering, be ready to provide the enrollee ID number, enrollee date of birth and credit card information
• To order refills by mail, use the CVS Caremark Mail Order form and enclose a check, credit card information or money order with the request.

Please note: All drugs may not be available through the mail order program. For questions about the mail-order prescription drug program, or to ask about specific drugs or medications, please call 1-800-292-4182 (TTY: 711).

Pharmacy benefits are administered through Aetna’s affiliated pharmacy benefit manager, CVS Caremark. Aetna, CVS Pharmacy, CVS Caremark and CVS Specialty are part of the CVS Health® family of companies.